Terms of service

Mooi Living Black Friday Chill Out Sale – Terms & Conditions

1. Promotion period and eligibility

  1. The Mooi Living Black Friday Chill Out Sale (the Sale) runs from 9am AEST Thursday 5 November 2026 until 11:59pm AEST Monday 30 November 2026, or until stock runs out, whichever comes first.
  2. The Sale is open to residents of Australia and New Zealand only, for orders delivered to an Australian or New Zealand address.
  3. Sale prices apply only to orders placed and paid for on mooiliving.com.au during the Sale period. They do not apply to orders placed before or after the Sale period.
  4. All times are Australian Eastern Standard Time (AEST, Brisbane time).

2. Early access and the Day 1 discount

  1. Customers who sign up via the Black Friday Sale page will receive an early access password by email at 7pm AEST Wednesday 4 November 2026.
  2. Early access opens at 8am AEST Thursday 5 November 2026. From 8am, visit mooiliving.com.au, enter your password and start shopping, one hour before the Sale opens to everyone at 9am AEST. Your password arrives on Wednesday evening, but it only works from 8am Thursday.
  3. Signing up also gives you an extra discount code, valid on Day 1 of the Sale only (Thursday 5 November 2026, until 11:59pm AEST).
  4. The Day 1 code can be used once per customer, applies to Sale prices, and cannot be combined with any other discount code.
  5. The early access password and Day 1 code are for the person who signed up and must not be shared or published.
  6. Signing up does not reserve or guarantee stock. Please check your spam, junk and promotions folders if your password email has not arrived, and contact us before early access begins.

3. What’s included, exclusions and stock

  1. The Sale offers up to 60% off SITEWIDE. Discounts vary by product, and not every product is discounted by 60%.
  2. Bean bag filling is excluded from all Sale discounts, including the Day 1 code. Filling can still be purchased at its regular price and is available to Australian customers only.
  3. All products are subject to availability. Stock is limited and once a product sells out it will not be restocked or available on pre-order.
  4. Products marked as pre-order will be dispatched when stock arrives. If your order includes pre-order and in-stock items, everything will be sent together once the pre-order stock arrives. Place a separate order if you would like in-stock items sooner.
  5. Sale prices cannot be applied to orders placed before the Sale. We do not offer price matching, price adjustments, rain checks or refunds of the difference.

4. Gift with purchase

  1. Spend $350 or more (excluding bean filling) in a single order during the Sale and receive a free outdoor cushion cover (valued at $39.95). The cushion cover does not include an insert.
  2. The $350 spend is calculated on the order total after discounts and before shipping. Bean bag filling does not count towards the $350 spend.
  3. Once your order reaches $350 (excluding bean filling), add your gift in the cart before checkout. It will not be added automatically, and it cannot be added after your order is placed.
  4. One gift per qualifying order, while stocks last. You choose the colour from those available.
  5. The gift has no cash value and cannot be exchanged for cash, credit or another product.
  6. If you return items and your order falls below $350, you must return the gift, or $39.95 will be deducted from your refund.

5. Returns, exchanges and store credit

  1. Change-of-mind returns are accepted within 30 days of delivery, as set out in our Returns Policy.
  2. Items discounted by 30% or more can only be exchanged or returned for store credit if you change your mind. They are not eligible for a change-of-mind refund.
  3. Items discounted by less than 30% follow our standard Returns Policy.
  4. Returned items must be unused, in their original condition and packaging. Bean bags that have been filled cannot be returned for change of mind.
  5. If a return takes your order below $350, the gift with purchase conditions in section 4 apply.
  6. These conditions apply to change-of-mind returns only. They do not affect your rights for faulty items (see section 9).

6. Checking and changing your order

  1. Please check your order carefully before checkout, including products, colours, quantities and your delivery address. This is our busiest time of year and we cannot guarantee that changes can be made once an order is placed.
  2. After purchase, you have one hour to edit your order by logging in to your account with the email address used to place it. You can update your delivery address or add a product.
  3. Bundle deals (for example, a cover with bean filling) cannot be edited. Orders that include bean filling and gifts with purchase also cannot be changed through your account.
  4. For any other change, email hello@mooiliving.com.au as soon as possible with your order number. Once an order is dispatched, it cannot be changed.

7. Dispatch, delivery and Christmas

  1. We aim to dispatch in-stock orders within 4 business days. Dispatch times do not include delivery time.
  2. Flat-rate shipping applies to bean bag covers and other products, as shown at checkout. Bean bag filling is delivered at no extra delivery cost (Australia only).
  3. Delivery times are estimates. We are not responsible for delays caused by Australia Post, Aramex or other carriers during this peak period.
  4. We recommend ordering early, or selecting Express Shipping at checkout, for Christmas delivery. Delivery before Christmas cannot be guaranteed, particularly for orders that include pre-order items.

8. Pricing and general conditions

  1. Sale discounts cannot be combined with any other offer, promotion or discount code, except the Day 1 code in section 2.
  2. If a product is listed at an incorrect price due to an obvious error, we may cancel the order and give you a full refund.
  3. We may limit quantities per customer and cancel orders we reasonably believe are for resale or are fraudulent.
  4. We may change, extend or end the Sale, or these terms, where reasonably necessary. Any change will be posted on this page.
  5. These terms apply together with our Terms of Service, Shipping Policy and Returns Policy. If they conflict, these Sale terms apply for Sale orders.

9. Your rights under consumer law

  1. Nothing in these terms limits your rights under the Australian Consumer Law or the New Zealand Consumer Guarantees Act 1993.
  2. If an item is faulty, not as described or not fit for purpose, you are entitled to a repair, replacement or refund as those laws provide, whatever its Sale discount.
  3. To make a claim, contact us at hello@mooiliving.com.au with your order number and photos of the issue. See our Warranty page for details.

Questions? Call 1300 180 710 (international +61 7 3924 5640) or email hello@mooiliving.com.au.

 

Terms of Service

1. Introduction

These Terms & Conditions govern your use of the Mooi Living website and your purchase of products from Mooi Living. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.

If you do not agree with any part of these Terms, you must not use this website or purchase our products.

2. General

Mooi Living reserves the right to update, change or replace any part of these Terms & Conditions at any time. Changes will be effective immediately upon being published on our website. Your continued use of the website following any changes constitutes acceptance of those changes.

3. Products & Descriptions

We take reasonable care to ensure that product descriptions, images, colours and specifications are accurate. However, colours may vary slightly due to screen settings and lighting.

All products are sold subject to availability. We reserve the right to discontinue or modify products at any time without notice.

4. Bean Bag Filling

Unless otherwise stated, Mooi Living sells bean bag covers only. Bean Filling can be purchased from Fill Co (Australia only)through Mooi Living, otherwise filling must be sourced separately by the customer. Product descriptions clearly outline whether filling is included or excluded. Please see Bean filling Terms of Service

5. Pricing

All prices are listed in Australian Dollars (AUD) and include GST unless stated otherwise.

Prices for New Zealand customers include 15% New Zealand GST.

We reserve the right to change prices at any time without notice. Price changes will not affect orders that have already been accepted and paid for.

6. Orders & Payment

By placing an order, you confirm that all information provided is accurate and complete.

We reserve the right to:

  • Refuse or cancel any order at our discretion

  • Limit quantities purchased per customer

  • Cancel orders where fraud or unauthorised activity is suspected

Payment must be received in full before orders are processed and dispatched.

7. Shipping & Delivery

Estimated delivery timeframes are provided as a guide only and are not guaranteed. Delays may occur due to courier issues, peak periods, weather events or circumstances outside our control.

Mooi Living is not responsible for delays once parcels have been handed to the courier.

Shipping costs, methods and delivery options are displayed at checkout. Please read more on our Shipping and Delivery page.

FREE SHIPPING PROMOTIONS: If a return brings your order below the free shipping threshold, the standard flat-rate shipping fee will be deducted from your refund.

8. Risk & Title

Risk of loss or damage passes to you once the order has been delivered to the address provided. Ownership of goods passes to you once full payment has been received.

9. Returns & Refunds

Returns and refunds are handled in accordance with Australian Consumer Law.

If you believe your product is faulty, damaged or not as described, please contact us promptly with details and supporting images where applicable.

Change-of-mind returns may be accepted at our discretion and may be subject to:

  • Return approval

  • Return shipping costs paid by the customer

  • Restocking fees

Sale items may not be eligible for return unless required by law. Click on the link for more details about our returns policy.

10. Free Gift with Purchase

From time to time, we offer a complimentary gift with orders over a specified spend.

If a return brings your order below the qualifying spend, you must also return the free gift or its value will be deducted from your refund.

11. Australian Consumer Law

Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantees provided under Australian Consumer Law. Where applicable, you are entitled to a repair, replacement or refund in accordance with those guarantees.

12. Care & Use

Customers are responsible for following all care and usage instructions provided with products or on the Mooi Living website.

Mooi Living is not liable for damage caused by misuse, neglect, improper care, exposure to harsh conditions, or failure to follow recommended care guidelines.

For more details,, please read "Care Instructions"

13. Intellectual Property

All content on this website, including images, text, logos, graphics and designs, is the property of Mooi Living and is protected by copyright and intellectual property laws.

You may not reproduce, distribute or use any content without prior written permission from Mooi Living.

14. Limitation of Liability

To the maximum extent permitted by law, Mooi Living will not be liable for any indirect, incidental or consequential loss arising from the use of our website or products.

Our liability is limited to the extent required under Australian Consumer Law.

15. Indemnity

You agree to indemnify and hold harmless Mooi Living from any claims, damages or expenses arising from your breach of these Terms & Conditions or misuse of our products or website.

16. Privacy

Your use of this website is also governed by our Privacy Policy, which outlines how we collect, use and protect your personal information.

17. Governing Law

These Terms & Conditions are governed by the laws of Australia. Any disputes arising under these Terms will be subject to the exclusive jurisdiction of Australian courts.

18. Contact Information

For questions regarding these Terms & Conditions, please contact Mooi Living via the contact details provided on our website.