Shipping a Delivery

 Important Announcement

Due to the evolving, widespread COVID lockdowns in many states and regions, our Courier service is delivering unprecedented volumes of parcels. We thank you for your patience and understanding as they do their very best to get all parcels delivered as soon as possible while ensuring the safety of the couriers, staff and  customers. 

With lockdown restrictions in Sydney and Melbourne impacting the ability of residents to leave their homes, deliveries into and out of the areas are at an all-time high. Currently there may be delays and they are working to resolve this as quickly as possible. 

Current delivery delays
Extended delays of up to 4 – 9 days continue to be experienced in the Western and Southern Sydney corridors. Delays are easing across the board elsewhere, averaging 1-3 days throughout Greater Sydney (including the Central Coast and Wollongong), Port Macquarie, and in Victoria.

In Dubbo, delivery partners have been heavily impacted by COVID lockdowns and the extraordinary volume of freight that is heading into the area from around the network. They are working hard to clear a significant backlog of between 5-9 days. 

The Couriers in that network continue to do their best to deliver parcels as quickly and safely as possible.

Next day dispatch applies to products in stock. Orders received and processed by us before 5pm  each business day will be dispatched on the following business day for next day dispatch items, and delivered on average within 1-3 business days. Certain areas may be delivered longer depending on your location. Orders received and processed by us on Friday or weekend days will be dispatched on the following Monday for next day dispatch items. *PLEASE NOTE OUR COURIER SERVICE ARE EXPERIENCING HIGHER VOLUMN PARCELS WITHIN THEIR NETWORK FOR SOME AREAS, WHICH IS CAUSING SOME DELAYS. 

Normal Delivery Times

Estimated transit times for the following areas:

  • Adelaide 3-4 days
  • Albury 2-3 days
  • Bendigo 3-4 days
  • Brisbane 1-2 days
  • Bundaberg 1 day
  • Cairns 2-3 days
  • Capricorn Coast 1-2 days
  • Canberra 2-3 days
  • Central Coast 1-2 day
  • Coffs Harbour 1-2 day
  • Davenport 4-5 days
  • Geelong 3-4 days
  • Gladstone 1 day
  • Gold Coast 1/2- 1 day
  • Hobart 4-5 days
  • Launceston 4-5 days
  • Mackay 1-2 day
  • Maryborough 1-2 day
  • Melbourne 2-3 days
  • Newcastle 1-2 days
  • Northern Rivers 1-2 days
  • Orange 3-4 days
  • Perth 10 days
  • Port Macquarie 1-2 days
  • Rockhampton 1 day
  • South Coast (NSW) 5 days
  • Sunshine Coast 1-2 days
  • Sydney 2-3 days
  • Tamworth 1 day
  • Toowoomba 1-2 days
  • Townsville 2-3 days
  • Wide Bay 1-2 days
  • Wollongong 2-3 days
  • Young 3-4 days                                                                                                                                        

*Please note Regional areas : Allow up to an extra 2 days for transit time.                                                                                                                                                                                                  

Some products may come from different warehouses, therefore  parts of your order could come separately. In the event an item is lost or damaged we request you contact Mooi Living at [email protected] outlining your concern for Mooi Living to determine the best course of action. Mooi Living is not liable for products lost or damaged in shipment by the Courier provider. Please notify Mooi Living at [email protected] for action to take place however any claims should be addressed to the courier provider.Mooi Living charges a flat rate for for shipping on all purchases, which is based on a average across Australia. 

International Shipping

We currently offer international delivery to:

  • New Zealand
  • United States of America
  • United Kingdom
  • Canada
  • Singapore

Mooi Living products imported to countries outside Australia may be subject to import taxes, customs duties, and/or fees imposed by the destination country. 

These charges will be due once the goods arrive at the destination country.

It is the buyer’s responsibility to comply with laws and regulations of the country of destination. Mooi Living does not have any responsibility for these additional charges that may apply. 

All International shipping incurs a base international shipping rate with additional charges per bean bag purchased (depending on the destination country). This will be calculated at checkout. International orders may be shipped by various Couriers. 

Please note that International shipping will incur higher charges than Domestic shipping. 

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