Shipping Method	Cost	Estimated Time
STANDARD AU - SAFE DROP The courier will decide if it is safe to leave the parcel or not.	FLAT RATE: $15.50	3- 10 Business Days
STANDARD AU WITH SIGNATURE The courier must not leave your parcel unattended. Someone will need to sign, or you’ll collect it later from a depot or post office.	FLAT RATE: $17.50	3- 10 Business Days
Standard Post AUS	Calculated at Checkout - best option for PO Boxes & Parcel Lockers	3- 10 Business Days
Express Post AUS	Calculated at Checkout - Recommended for Urgent Deliveries	1-4 Business Days
Click & Collect (Burleigh QLD)	FREE	Ready next business day! Arrange time to pick up 1300 180 710
Standard NZ - Australia Post Intl	$25.95 NZD Flat Rate Shipping	5-8 business days
Express NZ - Australia Post Intl	Calculated at Checkout	2-5 business days
USA STANDARD INT'L POST Duties & Taxes Calculated & Paid at Checkout	$19.95 USD	3 - 14 business days
USA EXPRESS INT'L AUS POST Duties & Taxes Calculated & Paid at Checkout	Calculated at Checkout	3 - 9 business days
FREE US SHIPPING FOR ORDERS $700+ Duties & Taxes Calculated & Paid at Checkout	FREE	3 - 10 business days
Canada Standard - Aust Post  Duties & Taxes may be required when your order arrives in your Country.	$29.95 CAD	1 - 2 weeks
Canada Express - Express Duties & Taxes may be required when your order arrives in your Country.	Calculated at Checkout	3-6 business days
Europe Standard - DHL Duties & Taxes may be required when your order arrives in your Country.	€19.95	1 - 3 weeks
Europe Express - DHL Duties & Taxes may be required when your order arrives in your Country.	Calculated at Checkout	6-10 business days
UK - STANDARD - DHL Duties & Taxes may be required when your order arrives in your Country.	£19.95 GBP	1 - 3 weeks
UK - EXPRESS - DHL Duties & Taxes may be required when your order arrives in your Country.	Calculated at Checkout	6-10 business days
Rest of the World - DHL Duties & Taxes may be required when your order arrives in your Country.	Calculated at Checkout	1 - 2 weeks

 

Pre-Order Items

If your order contains a pre-order item, your entire order will be shipped once the pre-order stock arrives at our warehouse.

If you would prefer in-stock items shipped separately, additional shipping fees will apply.
Please contact us at hello@mooiliving.com.au.

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Free Shipping

Free shipping is available during selected promotional periods and in applicable countries when your order meets the minimum spend threshold.

If items are returned and your revised order total falls below the free shipping threshold, the original shipping cost will be deducted from your refund.

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International Shipping

We ship internationally via Australia Post and DHL Express.

Delivery timeframes vary depending on destination, customs processing, and peak periods.

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USA Orders

Duties and taxes for USA orders are calculated and charged at checkout - so there are no unexpected charges upon delivery.

Orders under $800 USD are shipped via Australia Post International.
Orders over $800 USD are shipped via DHL Express.

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New Zealand Orders

Orders under $1,000 NZD are generally not subject to duties or taxes and are shipped via Australia Post.

Orders $1,000 NZD and over are shipped via DHL Express. We will charge duties at checkout - so no nasty surprises once it arrives in New Zealand.

As customs regulations may change, we recommend checking with New Zealand Customs if you are unsure about applicable charges.

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Canadian Orders

For Canadian orders, duties and taxes are assessed by Canadian customs when your parcel arrives in Canada and (if deemed applicable) are payable before delivery.

As our bean bag covers are classified as textile home furnishings, customers may be charged GST/HST and applicable import duty, typically totalling approximately 15–30% of the order value, depending on your province.

Please note these charges are not set or collected by us and are not included in the product price or shipping fee — they are determined by Canadian customs authorities and paid directly to the carrier prior to delivery.

If a parcel is refused due to unpaid customs charges:

• The parcel may be held for up to 2 weeks.
  

• Any refund will be less the original outbound shipping costs, return shipping costs and any actual customs duties, VAT, taxes, customs clearance fees, storage charges or carrier administration fees incurred by Mooi Living.

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European Orders

Import duties, VAT, customs clearance fees and other import charges may apply to your order and must be paid before delivery.

These charges are determined by your local customs authority and are not collected by Mooi Living. They are not included in the product price or shipping fee displayed at checkout.

Depending on your destination country and the value of your order, your shipment may be subject to VAT, import duties, customs clearance fees or other import charges. As these charges vary between countries, we recommend checking with your local customs authority before placing your order if you are unsure what charges may apply.

If a parcel is refused, unclaimed or returned due to unpaid customs charges:

• Any refund will be processed once the goods have been returned to us and inspected, in accordance with our Returns Policy and applicable consumer law.

• Any refund will be less the original outbound shipping costs, return shipping costs and any actual customs duties, VAT, taxes, customs clearance fees, storage charges or carrier administration fees incurred by Mooi Living.

• If you are an EU customer exercising your statutory 14-day right of withdrawal, please refer to our EU Right of Withdrawal section within our Returns Policy for further information.

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United Kingdom Orders

Import duties, VAT, customs clearance fees and other import charges may apply to your order and must be paid before delivery.

These charges are determined by UK customs authorities and are not collected by Mooi Living. They are not included in the product price or shipping fee displayed at checkout.

Depending on the value of your order and current UK import regulations, your shipment may be subject to VAT, import duties, customs clearance fees or other import charges. As these charges may vary, we recommend checking with HM Revenue & Customs (HMRC) or your local customs authority before placing your order if you are unsure what charges may apply.

If a parcel is refused, unclaimed or returned due to unpaid customs charges:

• Any refund will be processed once the goods have been returned to us and inspected, in accordance with our Returns Policy and applicable consumer law.
• Any refund will be less the original outbound shipping costs, return shipping costs and any actual customs duties, VAT, taxes, customs clearance fees, storage charges or carrier administration fees incurred by Mooi Living.
• If you are a UK customer exercising your statutory cancellation rights, please refer to the UK Cancellation Rights section within our Returns Policy for further information.

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All Other Countries

International orders may be subject to customs duties, import taxes, and tariffs. These charges are the responsibility of the customer unless otherwise stated at checkout.

If a parcel is refused due to unpaid customs charges:

• The parcel may be held for up to 2 weeks.

• If abandoned, no refund will be issued.

• Any refund will be less the original outbound shipping costs, return shipping costs and any actual customs duties, VAT, taxes, customs clearance fees, storage charges or carrier administration fees incurred by Mooi Living.

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Uncollected Parcels

If a parcel requires collection and is not collected, and is returned to us:

• Re-shipping fees will apply.

• Return postage costs will be deducted from any eligible refund.

• Any refund will be less the original outbound shipping costs, return shipping costs and any actual customs duties, VAT, taxes, customs clearance fees, storage charges or carrier administration fees incurred by Mooi Living.

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Shipping Delays

Delays caused by customs, public holidays, severe weather, or courier transit issues are outside of our control.

While we will always assist where possible, we are not responsible for lost, stolen, or delayed parcels once dispatched.

For service updates, please refer to Australia Post’s Service Information page.

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Authority to Leave

All standard shipments are sent with Authority to Leave.

If you do not want your parcel left unattended, please provide clear delivery instructions in your order notes at checkout.