Shipping & Delivery

To view Christmas Cut-Off Dates – CLICK HERE

IMPORTANT ANNOUNCEMENT

All shipping services across Australia are experiencing significant delays, which are impacting delivery times. Delays are particularly significant for states and territories that are experiencing lock-downs (NSW, VIC and ACT) or have closed their borders. We’ve been advised that delivery of parcels to these areas may take an extra 1 or 2 weeks or longer.

The delays are also impacting the provision of reliable tracking information. Many carriers are no longer scanning items until they arrive at the destination depot. This means you may not receive updated tracking information until the actual day of delivery.

Although this is outside of our control, we are working closely with shipping carriers to ensure all prints are delivered as quickly as possible given the circumstances.

For more information, please see the latest COVID-19 updates from our carriers at:

Australia Post
Aramex / Fastway Couriers

You can find Additional information from:

Aramex – delays of up to 9 business days
https://www.aramex.com.au/our-services/covid-19/

Australia Post

We appreciate this is a frustrating situation and thank you for your patience as we navigate the challenges.

Next Day Dispatch

Next day dispatch applies to products in stock. Orders received and processed by us before 2pm each business day will be dispatched on the following business day for next day dispatch items, and delivered on average within 1-3 business days.

Certain areas may be delivered longer depending on your location. Orders received and processed by us on Friday or weekend days will be dispatched on the following Monday for next day dispatch items.

*PLEASE NOTE OUR COURIER SERVICE ARE EXPERIENCING HIGHER VOLUME PARCELS WITHIN THEIR NETWORK FOR SOME AREAS, WHICH IS CAUSING SOME DELAYS. 

Australia Post

We are now offering Express Post through Australia Post. Express Post can be calculated at checkout and is based on the size and weight of the products ordered.
 
Australia Post Delivery Times
You can learn more about Australia Post delivery times by CLICKING HERE. Our warehouse is based on the Gold Coast, Queensland.

Aramex Normal Delivery Times

Estimated transit times for the following areas:

  • Adelaide 3-4 days
  • Albury 2-3 days
  • Bendigo 3-4 days
  • Brisbane 1-2 days
  • Bundaberg 1 day
  • Cairns 2-3 days
  • Capricorn Coast 1-2 days
  • Canberra 2-3 days
  • Central Coast 1-2 day
  • Coffs Harbour 1-2 day
  • Davenport 4-5 days
  • Geelong 3-4 days
  • Gladstone 1 day
  • Gold Coast 1/2- 1 day
  • Hobart 4-5 days
  • Launceston 4-5 days
  • Mackay 1-2 day
  • Maryborough 1-2 day
  • Melbourne 2-3 days
  • Newcastle 1-2 days
  • Northern Rivers 1-2 days
  • Orange 3-4 days
  • Perth 10 days
  • Port Macquarie 1-2 days
  • Rockhampton 1 day
  • South Coast (NSW) 5 days
  • Sunshine Coast 1-2 days
  • Sydney 2-3 days
  • Tamworth 1 day
  • Toowoomba 1-2 days
  • Townsville 2-3 days
  • Wide Bay 1-2 days
  • Wollongong 2-3 days
  • Young 3-4 days

*Please note Regional areas : Allow up to an extra 2 days for transit time.

In the event an item is lost or damaged we request you contact Mooi Living at info@mooiliving.com.au outlining your concern for Mooi Living to determine the best course of action. Mooi Living is not liable for products lost or damaged in shipment by the Courier provider. Please notify Mooi Living at info@mooiliving.com.au for action to take place however any claims should be addressed to the courier provider.

Mooi Living charges a flat rate for for shipping on all purchases, which is based on an average across Australia. 

International Shipping

We currently offer international delivery to:

  • New Zealand
  • United States of America
  • United Kingdom
  • Canada
  • Japan
  • Hong Kong
  • Singapore

Mooi Living products imported to countries outside Australia may be subject to import taxes, customs duties, and/or fees imposed by the destination country. 

These charges will be due once the goods arrive at the destination country.

It is the buyer’s responsibility to comply with laws and regulations of the country of destination. Mooi Living does not have any responsibility for these additional charges that may apply. 

All International shipping incurs a base international shipping rate with additional charges per bean bag purchased (depending on the destination country). This will be calculated at checkout. International orders may be shipped by various Couriers. 

Please note that International shipping will incur higher charges than Domestic shipping. 

Christmas Cut-off Dates

It’s a well known fact that Santa is going to have his work cut out for him this year!

With Couriers and Australia Post simply overwhelmed with the huge influx of online orders, border closures and lockdowns, delivery times are not what they use to be.

So if you want to make sure you’ve got all the presents under your Christmas tree this year, it’s time to start Christmas shopping now!

Cut-off Dates

Mooi Living’s warehouse is based on the Gold Coast in Queensland and all of our parcels are dispatched from this location. To guarantee pre-Christmas deliver, we will need to have your parcel lodged with Australia Post or our couriers by the following dates:

Standard Australia Post & Aramex Deliveries

  • QLD Metro (including Brisbane & Gold Coast) – 19th December 2021
  • Regional QLD – 10th December 2021
  • Victoria – 10th December 2021
  • New South Wales – 6th December 2021
  • South Australia – 10th December 2021
  • Tasmania – 10th December 2021
  • Northern Territory & Western Australia – 30th November 2021

Australia Express Post Services

  • QLD Metro (including Brisbane & Gold Coast) – 21st December 2021
  • Regional QLD – 17th December 2021
  • Victoria – 17th December 2021
  • New South Wales – 17th December 2021
  • South Australia – 17th December 2021
  • Tasmania – 17th December 2021
  • Northern Territory & Western Australia – 13th December 2021

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