Shipping Method	Cost	Estimated Time
STANDARD AU - AUTHORITY TO LEAVE You’re happy for the courier to leave the parcel in a safe place without a signature.	FLAT RATE: $14.50	3- 10 Business Days
STANDARD AU WITH SIGNATURE The courier must not leave your parcel unattended. Someone will need to sign, or you’ll collect it later from a depot or post office.	FLAT RATE: $17.50	3- 10 Business Days
Standard Post AUS	Calculated at Checkout - best option for PO Boxes & Parcel Lockers	3- 10 Business Days
Express Post AUS	Calculated at Checkout - Recommended for Urgent Deliveries	1-4 Business Days
Click & Collect (Burleigh QLD)	FREE	Ready next business day! Arrange time to pick up 1300 180 710
Standard NZ - Australia Post Intl	$25.95 NZD Flat Rate Shipping	5-8 business days
Express NZ - Australia Post Intl	Calculated at Checkout	2-5 business days
USA STANDARD INT'L POST Duties & Taxes Calculated at Checkout	$19.95 USD	3 - 14 business days
USA EXPRESS INT'L AUS POST Duties & Taxes Calculated at Checkout	Calculated at Checkout	3 - 9 business days
FREE US SHIPPING FOR ORDERS $700+ Duties & Taxes Calculated at Checkout	FREE	3 - 10 business days
Canada Standard - Aust Post	$29.95 CAD	1 - 2 weeks
Canada Express - Express	Calculated at Checkout	3-6 business days
Europe Standard - DHL	€19.95	1 - 3 weeks
Europe Express - DHL	Calculated at Checkout	6-10 business days
UK - STANDARD - DHL	£19.95 GBP	1 - 3 weeks
UK - EXPRESS - DHL	Calculated at Checkout	6-10 business days
Rest of the World - DHL	Calculated at Checkout	1 - 2 weeks

 

Pre-Order Items

If your order contains a pre-order item, your entire order will be shipped once the pre-order stock arrives at our warehouse.

If you would prefer in-stock items shipped separately, additional shipping fees will apply.
Please contact us at hello@mooiliving.com.au.

---

Free Shipping

Free shipping is available during selected promotional periods and in applicable countries when your order meets the minimum spend threshold.

If items are returned and your revised order total falls below the free shipping threshold, the original shipping cost will be deducted from your refund.

---

International Shipping

We ship internationally via Australia Post and DHL Express.

Delivery timeframes vary depending on destination, customs processing, and peak periods.

---

USA Orders

Duties and taxes for USA orders are calculated and charged at checkout - so there are no unexpected charges upon delivery.

Orders under $800 USD are shipped via Australia Post International.
Orders over $800 USD are shipped via DHL Express.

---

New Zealand Orders

Orders under $1,000 NZD are generally not subject to duties or taxes and are shipped via Australia Post.

Orders $1,000 NZD and over are shipped via DHL Express. Duties and taxes will be payable upon delivery.

As customs regulations may change, we recommend checking with New Zealand Customs if you are unsure about applicable charges.

---

All Other Countries

International orders may be subject to customs duties, import taxes, and tariffs. These charges are the responsibility of the customer unless otherwise stated at checkout.

If a parcel is refused due to unpaid customs charges:

• The parcel may be held for up to 2 weeks.

• If abandoned, no refund will be issued.

• If returned to us, shipping costs and a 20% restocking fee will be deducted from your refund.

---

Uncollected Parcels

If a parcel requires collection and is not collected, and is returned to us:

• Re-shipping fees will apply.

• Return postage costs will be deducted from any eligible refund.

• A 20% restocking fee may apply to unclaimed international orders.

---

Shipping Delays

Delays caused by customs, public holidays, severe weather, or courier transit issues are outside of our control.

While we will always assist where possible, we are not responsible for lost, stolen, or delayed parcels once dispatched.

For service updates, please refer to Australia Post’s Service Information page.

---

Authority to Leave

All standard shipments are sent with Authority to Leave.

If you do not want your parcel left unattended, please provide clear delivery instructions in your order notes at checkout.