Frequently Asked Questions
Got a question or two about Mooi Living? Well here are some of the most frequently asked questions and answers to those questions. Though if you can’t find the answer to your question, please feel free to contact us at firstname.lastname@example.org or chat to us on our live chat. Alternatively, you can call us on 1300 180 710.
We are a Gold Coast based business; all of our orders are dispatched from our warehouse in Elanora, Queensland.
We have just moved into our new warehouse in Burleigh Heads. We will have a small showroom set up, but you will need to arrange an appointment to come and view our products. Please call us on 1300 180 710 to arrange.
If you are based on the Gold Coast and are happy to travel to our warehouse in Burleigh Heads, then we are happy to arrange pick up of your order. You will need to arrange a time … simply call 1300 180 710.
For those outside Gold Coast, we deliver Australia wide so can get your order to you – if you need it fast, you can opt for Express Post or you can contact one of our stockists.
You can view our full range online at www.mooiliving.com.au.
Mooi Living provide the luxury bean bag covers only. Freight would be astronomical if we were to supply the filling. It is much more economical to for you to source separately.
For more information on where you can find filling for your bean bags, please read the below articles:
We recommend purchasing your bean filling from Kmart, it is a lot less staticky, but you can purchase bean filling from any of the major retailers (Kmart, Target, Big W & Spotlight). If you need it to be delivered, we recommend Spotlight, as they offer a flat rate delivery fee.
If you would prefer foam filling, then we recommend getting your foam fill from either Clarke Rubber or the team at Foam for Home. https://foamforhome.com.au/foam-crumb-shredded-foam-landing-page/.
Foam filling will take your bean bags to the next level for comfort, but be warned, it will make them heavier … but it’s like sitting on a cloud. The foam fill creates a soft spongy feeling. Foam for Home offer all Mooi Living customers an 18% discount, simply use promo code TRADE at checkout. Please ensure to follow our recommendations for the amount of foam fill, but referring to our product pages.
Each bean bag is different and will have a different recommended fill requirement.
You can find the recommend filling requirements on the individual product pages, or by reading this article:
By rule of thumb, you will need 1kg for every 50-litres of bean filling required. So for instance, if the requirements state you need 600-litres of bean filling, you will need roughly 12kg of foam depending on how full you would like your bean bag… we recommend getting an additional kg just to be on the safe side.
You can also view foam filling recommendations by viewing the below article:
You can, but we recommend using bean filling for our outdoor pieces, unless you are purchasing the waterproof inserts, which are only available in the Nevaeh & Lachlan range. While the rest of our outdoor is water resistant, there may be some leakage. Bean filling dries better than foam.
Additionally, bean filling is a lot lighter than foam filling, so if you would like to move your outdoor bean bag around, then we recommend this option.
No, our outdoor bean bags are not floating bean bags, but they look great poolside. Our outdoor bean bags are water, mould & stain resistant, so they are perfect for around the pool, just not submerged in the pool.
BUT … we are sourcing a range of floating pool bean bags, we will have them ready for Spring 2022 – so WATCH THIS SPACE!
Our bean bags are designed in Australia, but we get them made over in China. My business partner travelled over there in 2017 (while pregnant) and found two small family owned and operated businesses. Our suppliers have been simply amazing, and we have worked with them ever since.
My business partner was very thorough in her interviewing, and we work with 2 suppliers who are ethical and fair. They are a small family business like ours, and share similar views to us. At the end of the day, they are trying to provide for their families, just as we are.
Mooi Living offers a flat rate delivery fee of just $12, regardless of how many bean bags you purchase (retail customers).
Alternatively, you can opt for delivery through Australia Post’s regular or express service and this is calculated at cart or checkout.
This will depend on your location. Our warehouse is based on the Gold Coast, we obviously dispatch from here … you are best to check our Shipping & Delivery page – https://www.mooiliving.com.au/shipping-and-delivery/
We use a mixture of Australia Post and Aramex (formerly Fastways) depending on where we need to send the parcel and how big it is.
Hello there, yes, we offer international shipping to Singapore, UK, New Zealand, Spain, Italy, France, USA & Canada. You can calculate shipping costs when you are on the Cart page.
We are happy for you to return your bean bag providing it hasn’t been used and is in its original packaging.
We do require that you contact us within 30-days of receiving your order. If you would like to return your item, simply send it back to 169 Simpsons Road, Elanora QLD 4221.
Make sure to put a note in with your parcel stating your email address and why you are returning – refund or exchange. Once we have received your returned items, we will process your refund. Postage is the priority of the customer.
Please read more here: https://www.mooiliving.com.au/returns-policy/
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